How to order
At YogaYe.com we want to make your shopping experience as smooth as possible, that's why we offer you four different ways to place your order:
online, by e-mail, by phone or even more direct: by coming to our yoga shop in Barcelona.
By e-mail or by phone:
You can place your order by sending an e-mail to info@YogaYe.com or calling us at (+34) 644 355 000. Please let us know the products that you would like to purchase and provide us with your personal details (first and last name, address and phone number). Then you will receive an order confirmation e-mail with our bank account number, so that you can make the payment easily. When we receive your payment, we'll send your parcel asap and you'll be able to enjoy your products in 1-3 days within Spain Mainland.
Items that you wish to purchase must be selected and added to the shopping cart by clicking the “Add to cart” button.
a. The shopping cart contains the reference of the selected item, its name, the chosen color, quantity and price in € (VAT included). The price shown does not include transport costs, as rates vary by country. Click "Proceed to checkout" to begin the 6 steps to complete the purchase.
b. You have the option to place your order as a guest or a registered customer. We recommend that you register to enjoy some YogaYe member advantages. By registering you will be able to view and track your orders, specify multiple shipping addresses and experience speedier order processing for your next orders — buying products at YogaYe has never been easier or quicker.
c. In the next step we will request that you provide us with personal data to add into our database in order to process your order. Please remember personal data should be entered accurately to avoid confusion or incidents such as lost shipments of purchased items.
d. After the introduction of your billing and shipping address, the shipping costs will be calculated based on your shipping destination.
e. In the next step you choose your method of payment. For your comfort we offer three methods of payment: by credit card/ debit card, PayPal or prepayment.
Card: We present you with your order summary identifying the items purchased, the total price (tax and postage included) and shipping address on the right-hand side. The request must be confirmed by clicking the "Place order" button. In the next step you must enter your card details. To guarantee your data is secure, and for verification purposes of the final payment we will send a text message (SMS) to your mobile phone. The SMS contains a verification code that you must enter into the next screen to make your payment.
PayPal: You will be automatically forwarded to the PayPal website. It is well known that PayPal have some of the most advanced security protection protocols available on the internet. After you identify yourself, please follow the instructions to make payment.
Prepayment: We present you with a summary identifying the items purchased, the total price (tax and postage included) and shipping address on the right-hand side. The request must be confirmed by clicking the "Place order" button. Please transfer the amount of your order to the beneficiary YogaYe S.L. (OpenBank 0073 0100 52 0470952399) indicating the number of your order.
f. Once the transaction is confirmed on the YogaYe.com website, you will receive your YogaYe.com order number, indicating that we have received your order correctly.
g. You will also be sent an e-mail with a description of the order and the personal data you have entered. Non-receipt of this message may be due to a temporary problem on the network or a clerical error in the e-mail address you supplied. In both cases, we recommend that you contact us by clicking here.
h. If you've registered before, you can access your entire order history by clicking on My Account.
In our yoga shop in Barcelona you will find all the YogaYe products we sell online and much more. In the very heart of the Gràcia district, our yoga shop is open from Monday to Sunday. There, we offer you even more ways of payment: in cash, with credit or debit card, and also with restaurant tickets.
How to cancel an order
YogaYe orders are generally processed quickly to offer the best service, however, you can cancel any product orders free of charge without providing anexplanation given that the order has not been issued.
Contact our customer service operators to cancel your order. If the order fulfills our cancelation policies, we will send you an e-mail to confirm your request and there will be no cancellation fee. If we are unable to fulfill your request for cancellation, you must return the product when you receive it. There are two ways to return it: you can send it back or you can pass by our yoga and well-being shop in Barcelona. All shipping charges to YogaYe must be paid by you. YogaYe will not, under any circumstances, accept returns sent freight collect.