FAQ

 

We have selected the most frequently asked questions to make your purchase as easy as possible with YogaYe.com. If you do not find the information you need, please contact us.
   
How to place my first order?
Is this your first order with YogaYe? Don’t worry! You will see just how simple and easy it is. For a useful reference guide please click here.
 
How can I pay for my purchases on YogaYe.com?
Buying on YogaYe.com is safe and easy.
We offer three types of payment options for your convenience:


- Credit and Debit cards (Visa, MasterCard, American Express, Diners Club, JCB, 4B, Euro 6000, Maestro and Visa Electron)
- PayPal, and
- Prepayment transfer


Find more information about secure shopping and payment options here.

 

Is it safe to buy on the web?
Yes, your order information and especially online payment by credit card is protected. The entire transaction takes place on a secure server (SSL) and your credit card number is encrypted. On YogaYe.com your purchase is completely secure and safe.
More information on secure shopping and payment options here.

 

How much is shipping?
Shipping charges are calculated based on postal code and country of destination. There are no hidden costs based on the weight or volume of your order! It will always be 7,50 € on the Peninsula and the Balearics. For shipping information on other destinations please look here.

What is the delivery period?  

All purchases on YogaYe.com are sent by UPS or ASM, and delivery is within approximately 1-3 business days on the Peninsula and the Balearics. For shipping information on other destinations please look here.


Can I exchange or return items purchased at YogaYe.com?

Of course! If you are not completely satisfied with your purchase on YogaYe.com you can exchange the items purchased or request a refund.
More information on product exchange and returns here.


How can I contact Customer Service?
You can contact the YogaYe customer service team by e-mail or telephone and we will respond as soon as possible.