Changes and returns
If for any reason you are not satisfied with your purchase, you have 30 days, from the date of delivery of your order, to exchange or return the item.
Simply return the product in perfect condition, unused and in original packaging, including guarantees labels and instructions. To exchange one product for another, please return it for a full refund and place a new order. You need to pay the return shipping costs to our warehouse as well as the shipping costs for the new order in case of change. We advise sending your return by certified mail or return receipt.
It is very important for us to receive returned products for exchange or refund perfectly packaged. If the goods are damaged due to improper packaging, we reserve the right to not accept the return. We do not permit the return of cosmetics, DVDs or videos, if they are missing the original seal.
Once we receive the item in our store and check that all the conditions above have been met at a satisfactory level, YogaYe S.L. will accept the return of the product and proceed to refund the amount, according to the payment method.
- If your payment was made via credit card, PayPal, or gift certificate, you will be refunded the equivalent amount by the original payment method.
- If you paid by bank transfer, we will need to request an account number where the amount needs to be refunded.
You will receive a full refund of the exchanged or refunded product within three business days of receipt in our warehouse. We will notify you by e-mail once we have received and processed your return. Note that if you paid by credit card, it is likely that your bank will not show the amount of the refund on your balance until the following month.
Before any exchange or refund can proceed, please send an e-mail to info@YogaYe.com.
Please note that YogaYe do not accept any shipments that are not pre-paid/ freight forward.